The Challenge

Creative MultiCare manages a 560-vehicle fleet that provides carpet cleaning, resurfacing, and plumbing services across Georgia and Florida. With a $250,000 parts inventory, onsite mechanics, and 24/7 emergency service, Fleet Manager David Bernier’s team is tasked with keeping every vehicle and technician ready to roll.

But as the fleet grew, so did the challenges:

Problematic Fuel Management:

Lost, stolen, and unreturned fuel cards—along with cards still active from terminated employees—created unnecessary risk and wasted countless hours tracking down transactions.

Heavy Admin Load:

Frequent data lags and inaccuracies from their previous fuel card provider forced significant manual effort to reconcile fuel spend and validate transactions—draining time that could have been used to improve uptime, cut costs, and drive efficiency.

Disjointed Systems:

Maintenance records, parts tracking, inspections, and fuel spend lived in separate tools, making it difficult to see the big picture.

“Before Car IQ, managing a gas program was chaotic. Lost cards, active cards with terminated employees—just chasing them down was a full-time job.”

— David Bernier, Fleet Manager

The Solution

Creative MultiCare embraced digital transformation with Car IQ and Fleetio—integrating fuel payments, maintenance, and inventory into a single connected, data-driven ecosystem. This seamless integration eliminated physical cards, manual work orders, and the inefficiencies of managing multiple systems.

Cardless fuel payments

Car IQ replaced physical fuel cards with vehicle-based payments, using vehicle telematics data to connect directly to fuel merchants and secure every transaction.

• No more cards to lose:
  Secure digital credentials were tied directly to each vehicle in the Creative MultiCare fleet, enabling drivers to pay instantly through the mobile app and eliminating the hassle of issuing, tracking, or replacing physical cards.
• Fraud prevention built-in:
  Car IQ verified every fuel purchase before it happened—confirming the right driver was in the right vehicle, checking location, fuel level, tank size, spend history, and enforcing limits. After fueling, Car IQ validated the actual fuel dispensed against vehicle data, flagging anomalies instantly and alerting managers within minutes—stopping fraud before it impacted the bottom line.
• Stronger visibility:
  Fueling data became immediately available to David and his team, speeding reconciliation and alerting them to anomalies before they became costly.

“The biggest problem that Car IQ helped me overcome was the speed at which I was able to recover the data and see what the fuel purchases are. With other systems, there’s usually a time lag. With Car IQ, that data is almost immediately visible to me.”

— David Bernier, Fleet Manager

Seamless driver experience

Despite a wide range of driver tech proficiency—from early 20s to late 50s—the transition was smooth.

“We were nervous about putting fuel payments on an app, but once we tried it, it was smooth all the way through. Car IQ made onboarding simple—our guys just got a text, downloaded the app, picked their vehicle, and were good to go.”

— David Bernier, Fleet Manager

Unified maintenance management

With Fleetio, Creative MultiCare gained a unified system that streamlined maintenance and empowered technicians in the field with:

• Single source of truth:
  Centralized work orders, vehicle histories, and parts data.
• Operational improvements:
  Reduced emergency repairs, accelerated onboarding of new fleet locations, and delivered complete visibility across all sites.
• Technician efficiency:
  Mobile interface enabled starting and logging jobs from anywhere.
• Inventory management:
  Barcode scanning allowed instant updates to parts usage.
• Proactive alerts:
  Automated reminders for preventive maintenance, inspections, and mileage intervals.

Integrated reporting

The Car IQ and Fleetio’s integration allows fleet managers to see all fuel transaction data directly within the Fleetio dashboard. With fueling and maintenance data in one place, managers can compare cost per mile across the fleet, spot outliers in spend, and plan vehicle replacements before repair costs spike. They can also quickly onboard newly acquired fleets into both systems, ensuring consistent oversight from day one.

The Impact

Creative MultiCare embraced digital transformation with Car IQ and Fleetio—integrating fuel payments, maintenance, and inventory into a single connected, data-driven ecosystem. This seamless integration eliminated physical cards, manual work orders, and the inefficiencies of managing multiple systems.

Increased productivity

Since adopting Car IQ and Fleetio, Creative MultiCare has significantly boosted productivity. Technicians now complete jobs using mobile tools, and real-time inventory tracking has reduced shortages and overstock. Fueling and maintenance data flow into a single system, cutting back-office reconciliation time dramatically.

Hard cost savings

The company has also achieved significant cost savings. Car IQ’s fraud prevention features saved Creative MultiCare thousands in unnecessary spend, while eliminating card shipment expenses. On the maintenance side, Fleetio’s barcode-based inventory management reduced waste, and access to cost-per-mile insights now drives smarter decisions around vehicle replacement.

Operational efficiency

Fleet readiness has improved as well. Automated PM schedules and alerts keep vehicles reliable and reduce downtime. With clear visibility into job queues, technicians stay efficient and responsive. Together, Car IQ and Fleetio have helped Creative MultiCare scale with confidence—turning operational complexity into control.

Car IQ is a financial technology company and not a bank. Credit Card Services are provided and issued by Lewis & Clark Bank, Member FDIC.